1,Are you are a manufacturer or trading company?
Re:We are jewelry manufacturer with more than 10 years' experience located in Dongguan City, Guangdong Provice
2,How do I place order?
Re:
A. Choose the product you like and send an enquiry.
B. We will reply within 24 hours talk about details of the order via alibaba trademanager,email,whatsapp etc.
C. Confirm the order and make payment.We will send a proforma invoice for your checking. Make payment by Alipay,Paypal, western union, or T/T.
D. We get started to produce and keep you updated on your order.
E. Shipment.
F. After sales service.
3. How do I pay?
Re:Alipay,T/T, western union, Paypal and moneygram are all supported. You can also ask us how to choose the most economic way.
4. How can I do custom Jewelry?
Re:Just send us images and requirements, our designer will draw a 3D pic first. After you confirm the pic, we will make the mold and proceed production soon after all information confirmed.Including the Logo that you want us to engrave.
Any typeface is ok.Accept both laser and stamp.
5. Is a trial order OK?
Re:Yes, we can also offer samples.Company policy is:We offer old customers free samples.For new customers,we may charge you sample fee.But after you confirm the order we will refund you sample fee.
6. If quality problems happen, what should I do?
Re:Just email us or call us about any problems. We will try our best to solve the problem with u.So don't worry about this,you are not alone.We have a team behind of you.Anyway we will try our best to control the quality problem to less than 1%.
7. Can I expect fast delivery if I need in urgent?
Re:Every order will take about 15-20 days for production except some comlicated custom pieces. And if your order is super urgent.We will try our best to speed up and choose the quickest shipping way for you.
Anyway,if you choose us.We will try our best to help with your business.We grow up together,get stronger and stronger.
